{"id":321,"date":"2015-04-24T09:54:16","date_gmt":"2015-04-24T09:54:16","guid":{"rendered":"http:\/\/fr.eim.com\/?p=321"},"modified":"2022-01-12T15:21:36","modified_gmt":"2022-01-12T15:21:36","slug":"amelioration-de-la-performance-3","status":"publish","type":"post","link":"https:\/\/www.eim.com\/fr\/business-cases\/amelioration-de-la-performance-3\/","title":{"rendered":"Comment faciliter le quotidien des personnels en am\u00e9liorant un service qui leur est rendu en interne ?"},"content":{"rendered":"\n[et_pb_section fb_built=”1″ admin_label=”Hero Section” _builder_version=”3.27.4″ background_color=”#002c3e” background_enable_image=”off” height=”520px” custom_padding=”6%||0%|||” bottom_divider_style=”slant” bottom_divider_color=”#ffffff” bottom_divider_height=”150px” bottom_divider_flip=”horizontal” global_colors_info=”{}” background_color_gradient_direction__hover=”180deg” background_color_gradient_direction__hover_enabled=”180deg” background_color_gradient_start_position__hover=”0%” background_color_gradient_start_position__hover_enabled=”0%” background_color_gradient_end_position__hover=”100%” background_color_gradient_end_position__hover_enabled=”100%”][et_pb_row disabled_on=”off|off|off” admin_label=”Page Title Area” _builder_version=”3.27.4″ width=”100%” max_width=”2560px” module_alignment=”center” custom_margin=”-2%|auto|0px|auto|false|false” custom_padding=”0px|||||” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”3.25″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text admin_label=”Hero Section Title” _builder_version=”3.27.4″ text_font=”Montserrat|800|||||||” text_font_size=”18px” text_line_height=”1.3em” header_font=”Montserrat|700|||||||” header_font_size=”56px” header_letter_spacing=”3px” header_line_height=”1.1em” header_2_font=”Montserrat|700|||||||” header_2_text_color=”rgba(255,255,255,0.6)” header_2_font_size=”90px” header_2_letter_spacing=”3px” header_2_line_height=”1.1em” text_orientation=”center” background_layout=”dark” max_width=”80%” module_alignment=”center” custom_margin=”0px||0px||false|false” animation_style=”fade” animation_direction=”bottom” animation_duration=”1350ms” header_font_size_tablet=”” header_font_size_phone=”28px” header_font_size_last_edited=”on|phone” header_2_font_size_tablet=”” header_2_font_size_phone=”50px” header_2_font_size_last_edited=”on|phone” text_text_shadow_style=”preset1″ text_text_shadow_horizontal_length=”0.28em” inline_fonts=”Prata,Montserrat” global_colors_info=”{}”]

Comment faciliter le quotidien des personnels en am\u00e9liorant un service qui leur est rendu en interne ?<\/span><\/h1>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”3.22″ global_colors_info=”{}”][et_pb_row _builder_version=”3.25″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”3.25″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”3.27.4″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” max_width=”90%” module_alignment=”center” global_colors_info=”{}”]

Am\u00e9liorer la performance est le souci de bon nombre d\u2019entreprises. EIM en a fait un domaine de sp\u00e9cialit\u00e9 dont les r\u00e9sultats sont tangibles d\u00e8s la fin de la prestation.<\/span><\/p>\n

Ainsi, une importante \u00e9tude r\u00e9alis\u00e9e par un des t\u00e9nors du Conseil International a r\u00e9v\u00e9l\u00e9 que les co\u00fbts des services prodigu\u00e9s aux utilisateurs internes d\u2019une grande soci\u00e9t\u00e9 industrielle fran\u00e7aise sont :<\/span>
1) beaucoup plus \u00e9lev\u00e9s que chez les concurrents directs,<\/span>
2) beaucoup plus \u00e9lev\u00e9s que chez les grands industriels de la place.<\/span><\/p>\n

Le secteur n\u2019\u00e9tait pas en effet le benchmark le plus r\u00e9aliste, puisque la mesure faite portait sur un aspect des conditions de travail qui n\u2019\u00e9tait pas l\u2019apanage du secteur en question, mais une donn\u00e9e fonctionnelle commune \u00e0 beaucoup de secteurs.<\/span><\/p>\n

Le constat fait, il convenait de passer \u00e0 la mise en \u0153uvre sur le terrain. Election est faite des pilotes : ce sera l\u2019Italie et la Su\u00e8de.<\/span><\/p>\n

Pour g\u00e9rer le projet, le choix se porte aussi sur des managers ext\u00e9rieurs n\u2019ayant pas d\u2019historique avec la situation.<\/span><\/p>\n

Tr\u00e8s rapidement (en 10 jours), 2 Managers de Transition sont s\u00e9lectionn\u00e9s, apr\u00e8s avoir pr\u00e9sent\u00e9 4 personnes ; ils poss\u00e8dent tous deux les caract\u00e9ristiques suivantes :<\/span>
\u2013 Ils ont travaill\u00e9 au sein de grands Groupes,<\/span>
\u2013 Ils ont travaill\u00e9 sur des projets identiques,<\/span>
\u2013 Ils connaissent la fonction sur laquelle doit peser l\u2019effort et assurer l\u2019objectif.<\/span><\/p>\n

Au bout de quelques mois, les objectifs sont atteints :<\/span>
\u2013 Les int\u00e9rimaires ont \u00e9t\u00e9 remerci\u00e9s ainsi que les soci\u00e9t\u00e9s qui les utilisaient,<\/span>
\u2013 Un nouveau contrat a \u00e9t\u00e9 pass\u00e9 avec de nouveaux prestataires sur des bases plus restrictives en mati\u00e8re de comp\u00e9tences de main d\u2019\u0153uvre, mais proposant la m\u00eame qualit\u00e9 de service,<\/span>
\u2013 Une partie des ressources internes a chang\u00e9 de fonctions, car elles n\u2019\u00e9taient plus \u00e0 niveau dans la fonction. Elles \u00e9taient \u00e9galement un peu \u00e9puis\u00e9es par les challenges impos\u00e9s depuis ces derni\u00e8res ann\u00e9es.<\/span><\/p>\n

Le client est tr\u00e8s satisfait car ses co\u00fbts ont diminu\u00e9 de 35%, les employ\u00e9s sont satisfaits du service rendu par le nouveau prestataire, et l\u2019un des managers de Transition reste dans la soci\u00e9t\u00e9 pour r\u00e9pliquer le programme de mise \u00e0 niveau dans un autre pays (l\u2019Allemagne).<\/span><\/p>\n

<\/span><\/p>\n

<\/div>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”3.27.4″ background_color=”#DB9300″ custom_margin=”0px||||false|false” top_divider_style=”slant” top_divider_color=”#FFFFFF” top_divider_flip=”vertical|horizontal” bottom_divider_color=”#ffffff” bottom_divider_flip=”horizontal” global_colors_info=”{}”][et_pb_row _builder_version=”3.27.4″ custom_margin=”-46px|auto||auto||” custom_padding=”60px|||||” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”3.27.4″ global_colors_info=”{}”][et_pb_text admin_label=”Title” _builder_version=”3.27.4″ text_font=”||||||||” text_text_color=”#ffffff” header_font=”Prata||||||||” header_2_font=”Montserrat|700|||||||” header_2_text_align=”center” header_2_font_size=”30px” custom_margin=”5%||5px||false|false” custom_padding=”||0px|||” animation_style=”fade” animation_direction=”top” animation_duration=”1350ms” animation_starting_opacity=”100%” inline_fonts=”Prata,Montserrat” global_colors_info=”{}”]

Prenez contact avec nous<\/span><\/h3>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_5,3_5,1_5″ _builder_version=”3.27.4″ custom_padding=”0px|||||” global_colors_info=”{}”][et_pb_column type=”1_5″ _builder_version=”3.27.4″ global_colors_info=”{}”][\/et_pb_column][et_pb_column type=”3_5″ _builder_version=”3.27.4″ global_colors_info=”{}”][et_pb_text _builder_version=”3.27.4″ custom_padding=”||0px|||” global_colors_info=”{}”]

Vous souhaitez en savoir plus et entrer en relation avec un conseiller EIM<\/span><\/p>[\/et_pb_text][et_pb_button button_url=”\/fr\/nous-contacter\/” button_text=”CONTACTEZ-NOUS” button_alignment=”center” _builder_version=”4.7.0″ background_layout=”dark” global_colors_info=”{}”][\/et_pb_button][\/et_pb_column][et_pb_column type=”1_5″ _builder_version=”3.27.4″ global_colors_info=”{}”][\/et_pb_column][\/et_pb_row][\/et_pb_section]\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":2,"featured_media":2075,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"Am\u00e9liorer la performance est le souci de bon nombre d\u2019entreprises. EIM en a fait un domaine de sp\u00e9cialit\u00e9 dont les r\u00e9sultats sont tangibles d\u00e8s la fin de la prestation.\n\nAinsi, une importante \u00e9tude r\u00e9alis\u00e9e par un des t\u00e9nors du Conseil International a r\u00e9v\u00e9l\u00e9 que les co\u00fbts des services prodigu\u00e9s aux utilisateurs internes d\u2019une grande soci\u00e9t\u00e9 industrielle fran\u00e7aise sont :\n1) beaucoup plus \u00e9lev\u00e9s que chez les concurrents directs,\n2) beaucoup plus \u00e9lev\u00e9s que chez les grands industriels de la place.\n\nLe secteur n\u2019\u00e9tait pas en effet le benchmark le plus r\u00e9aliste, puisque la mesure faite portait sur un aspect des conditions de travail qui n\u2019\u00e9tait pas l\u2019apanage du secteur en question, mais une donn\u00e9e fonctionnelle commune \u00e0 beaucoup de secteurs.\n\nLe constat fait, il convenait de passer \u00e0 la mise en \u0153uvre sur le terrain. Election est faite des pilotes : ce sera l\u2019Italie et la Su\u00e8de.\n\nPour g\u00e9rer le projet, le choix se porte aussi sur des managers ext\u00e9rieurs n\u2019ayant pas d\u2019historique avec la situation.\n\nTr\u00e8s rapidement (en 10 jours), 2 Managers de Transition sont s\u00e9lectionn\u00e9s, apr\u00e8s avoir pr\u00e9sent\u00e9 4 personnes ; ils poss\u00e8dent tous deux les caract\u00e9ristiques suivantes :\n\u2013 Ils ont travaill\u00e9 au sein de grands Groupes,\n\u2013 Ils ont travaill\u00e9 sur des projets identiques,\n\u2013 Ils connaissent la fonction sur laquelle doit peser l\u2019effort et assurer l\u2019objectif.\n\nAu bout de quelques mois, les objectifs sont atteints :\n\u2013 Les int\u00e9rimaires ont \u00e9t\u00e9 remerci\u00e9s ainsi que les soci\u00e9t\u00e9s qui les utilisaient,\n\u2013 Un nouveau contrat a \u00e9t\u00e9 pass\u00e9 avec de nouveaux prestataires sur des bases plus restrictives en mati\u00e8re de comp\u00e9tences de main d\u2019\u0153uvre, mais proposant la m\u00eame qualit\u00e9 de service,\n\u2013 Une partie des ressources internes a chang\u00e9 de fonctions, car elles n\u2019\u00e9taient plus \u00e0 niveau dans la fonction. Elles \u00e9taient \u00e9galement un peu \u00e9puis\u00e9es par les challenges impos\u00e9s depuis ces derni\u00e8res ann\u00e9es.\n\nLe client est tr\u00e8s satisfait car ses co\u00fbts ont diminu\u00e9 de 35%, les employ\u00e9s sont satisfaits du service rendu par le nouveau prestataire, et l\u2019un des managers de Transition reste dans la soci\u00e9t\u00e9 pour r\u00e9pliquer le programme de mise \u00e0 niveau dans un autre pays (l\u2019Allemagne).\n\nContact :<\/b>\nDominique Langlois\nd.langlois@eim.com\n+(33) 1 53 57 34 60\n\n\n\n

<\/div>","_et_gb_content_width":"","footnotes":""},"categories":[2268,1358],"tags":[],"class_list":["post-321","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-business-cases","category-excellence-operationnelle"],"yoast_head":"\nComment faciliter le quotidien des personnels en am\u00e9liorant un service qui leur est rendu en interne ? - EIM France<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.eim.com\/fr\/business-cases\/amelioration-de-la-performance-3\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Comment faciliter le quotidien des personnels en am\u00e9liorant un service qui leur est rendu en interne ?\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.eim.com\/fr\/business-cases\/amelioration-de-la-performance-3\/\" \/>\n<meta property=\"og:site_name\" content=\"EIM France\" \/>\n<meta property=\"article:published_time\" content=\"2015-04-24T09:54:16+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2022-01-12T15:21:36+00:00\" \/>\n<meta name=\"author\" content=\"eimworld\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"\u00c9crit par\" \/>\n\t<meta name=\"twitter:data1\" content=\"eimworld\" \/>\n\t<meta name=\"twitter:label2\" content=\"Dur\u00e9e de lecture estim\u00e9e\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.eim.com\\\/fr\\\/business-cases\\\/amelioration-de-la-performance-3\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.eim.com\\\/fr\\\/business-cases\\\/amelioration-de-la-performance-3\\\/\"},\"author\":{\"name\":\"eimworld\",\"@id\":\"https:\\\/\\\/www.eim.com\\\/fr\\\/#\\\/schema\\\/person\\\/82c5e4b03b7af649944ed10552319b91\"},\"headline\":\"Comment faciliter le quotidien des personnels en am\u00e9liorant un service qui leur est rendu en interne ?\",\"datePublished\":\"2015-04-24T09:54:16+00:00\",\"dateModified\":\"2022-01-12T15:21:36+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.eim.com\\\/fr\\\/business-cases\\\/amelioration-de-la-performance-3\\\/\"},\"wordCount\":1013,\"publisher\":{\"@id\":\"https:\\\/\\\/www.eim.com\\\/fr\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/www.eim.com\\\/fr\\\/business-cases\\\/amelioration-de-la-performance-3\\\/#primaryimage\"},\"thumbnailUrl\":\"\",\"articleSection\":[\"Business Cases\",\"Excellence op\u00e9rationnelle\"],\"inLanguage\":\"fr-FR\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.eim.com\\\/fr\\\/business-cases\\\/amelioration-de-la-performance-3\\\/\",\"url\":\"https:\\\/\\\/www.eim.com\\\/fr\\\/business-cases\\\/amelioration-de-la-performance-3\\\/\",\"name\":\"Comment faciliter le quotidien des personnels en am\u00e9liorant un service qui leur est rendu en interne ? 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