{"id":321,"date":"2015-04-24T09:54:16","date_gmt":"2015-04-24T09:54:16","guid":{"rendered":"http:\/\/fr.eim.com\/?p=321"},"modified":"2026-06-12T08:06:16","modified_gmt":"2026-06-12T08:06:16","slug":"amelioration-de-la-performance-3","status":"publish","type":"post","link":"https:\/\/www.eim.com\/fr\/business-cases\/amelioration-de-la-performance-3\/","title":{"rendered":"Comment faciliter le quotidien des personnels en am\u00e9liorant un service qui leur est rendu en interne ?"},"content":{"rendered":"\n[et_pb_section fb_built=\u00a0\u00bb1&Prime; admin_label=\u00a0\u00bbHero Section\u00a0\u00bb _builder_version=\u00a0\u00bb3.27.4&Prime; background_color=\u00a0\u00bb#002c3e\u00a0\u00bb background_enable_image=\u00a0\u00bboff\u00a0\u00bb height=\u00a0\u00bb520px\u00a0\u00bb custom_padding=\u00a0\u00bb6%||0%|||\u00a0\u00bb bottom_divider_style=\u00a0\u00bbslant\u00a0\u00bb bottom_divider_color=\u00a0\u00bb#ffffff\u00a0\u00bb bottom_divider_height=\u00a0\u00bb150px\u00a0\u00bb bottom_divider_flip=\u00a0\u00bbhorizontal\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb background_color_gradient_direction__hover=\u00a0\u00bb180deg\u00a0\u00bb background_color_gradient_direction__hover_enabled=\u00a0\u00bb180deg\u00a0\u00bb background_color_gradient_start_position__hover=\u00a0\u00bb0%\u00a0\u00bb background_color_gradient_start_position__hover_enabled=\u00a0\u00bb0%\u00a0\u00bb background_color_gradient_end_position__hover=\u00a0\u00bb100%\u00a0\u00bb background_color_gradient_end_position__hover_enabled=\u00a0\u00bb100%\u00a0\u00bb][et_pb_row disabled_on=\u00a0\u00bboff|off|off\u00a0\u00bb admin_label=\u00a0\u00bbPage Title Area\u00a0\u00bb _builder_version=\u00a0\u00bb3.27.4&Prime; width=\u00a0\u00bb100%\u00a0\u00bb max_width=\u00a0\u00bb2560px\u00a0\u00bb module_alignment=\u00a0\u00bbcenter\u00a0\u00bb custom_margin=\u00a0\u00bb-2%|auto|0px|auto|false|false\u00a0\u00bb custom_padding=\u00a0\u00bb0px|||||\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4&Prime; _builder_version=\u00a0\u00bb3.25&Prime; custom_padding=\u00a0\u00bb|||\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb custom_padding__hover=\u00a0\u00bb|||\u00a0\u00bb][et_pb_text admin_label=\u00a0\u00bbHero Section Title\u00a0\u00bb _builder_version=\u00a0\u00bb3.27.4&Prime; text_font=\u00a0\u00bbMontserrat|800|||||||\u00a0\u00bb text_font_size=\u00a0\u00bb18px\u00a0\u00bb text_line_height=\u00a0\u00bb1.3em\u00a0\u00bb header_font=\u00a0\u00bbMontserrat|700|||||||\u00a0\u00bb header_font_size=\u00a0\u00bb56px\u00a0\u00bb header_letter_spacing=\u00a0\u00bb3px\u00a0\u00bb header_line_height=\u00a0\u00bb1.1em\u00a0\u00bb header_2_font=\u00a0\u00bbMontserrat|700|||||||\u00a0\u00bb header_2_text_color=\u00a0\u00bbrgba(255,255,255,0.6)\u00a0\u00bb header_2_font_size=\u00a0\u00bb90px\u00a0\u00bb header_2_letter_spacing=\u00a0\u00bb3px\u00a0\u00bb header_2_line_height=\u00a0\u00bb1.1em\u00a0\u00bb text_orientation=\u00a0\u00bbcenter\u00a0\u00bb background_layout=\u00a0\u00bbdark\u00a0\u00bb max_width=\u00a0\u00bb80%\u00a0\u00bb module_alignment=\u00a0\u00bbcenter\u00a0\u00bb custom_margin=\u00a0\u00bb0px||0px||false|false\u00a0\u00bb animation_style=\u00a0\u00bbfade\u00a0\u00bb animation_direction=\u00a0\u00bbbottom\u00a0\u00bb animation_duration=\u00a0\u00bb1350ms\u00a0\u00bb header_font_size_tablet=\u00a0\u00bb\u00a0\u00bb header_font_size_phone=\u00a0\u00bb28px\u00a0\u00bb header_font_size_last_edited=\u00a0\u00bbon|phone\u00a0\u00bb header_2_font_size_tablet=\u00a0\u00bb\u00a0\u00bb header_2_font_size_phone=\u00a0\u00bb50px\u00a0\u00bb header_2_font_size_last_edited=\u00a0\u00bbon|phone\u00a0\u00bb text_text_shadow_style=\u00a0\u00bbpreset1&Prime; text_text_shadow_horizontal_length=\u00a0\u00bb0.28em\u00a0\u00bb inline_fonts=\u00a0\u00bbPrata,Montserrat\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<h1><span style=\"font-family: Montserrat\">Comment faciliter le quotidien des personnels en am\u00e9liorant un service qui leur est rendu en interne ?<\/span><\/h1>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00a0\u00bb1&Prime; _builder_version=\u00a0\u00bb3.22&Prime; global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_row _builder_version=\u00a0\u00bb3.25&Prime; background_size=\u00a0\u00bbinitial\u00a0\u00bb background_position=\u00a0\u00bbtop_left\u00a0\u00bb background_repeat=\u00a0\u00bbrepeat\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4&Prime; _builder_version=\u00a0\u00bb3.25&Prime; custom_padding=\u00a0\u00bb|||\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb custom_padding__hover=\u00a0\u00bb|||\u00a0\u00bb][et_pb_text _builder_version=\u00a0\u00bb3.27.4&Prime; background_size=\u00a0\u00bbinitial\u00a0\u00bb background_position=\u00a0\u00bbtop_left\u00a0\u00bb background_repeat=\u00a0\u00bbrepeat\u00a0\u00bb max_width=\u00a0\u00bb90%\u00a0\u00bb module_alignment=\u00a0\u00bbcenter\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<p style=\"text-align: justify\"><span style=\"font-size: x-large\">Am\u00e9liorer la performance est le souci de bon nombre d\u2019entreprises. EIM en a fait un domaine de sp\u00e9cialit\u00e9 dont les r\u00e9sultats sont tangibles d\u00e8s la fin de la prestation.<\/span><\/p>\n<p style=\"text-align: justify\"><span style=\"font-size: x-large\">Ainsi, une importante \u00e9tude r\u00e9alis\u00e9e par un des t\u00e9nors du Conseil International a r\u00e9v\u00e9l\u00e9 que les co\u00fbts des services prodigu\u00e9s aux utilisateurs internes d\u2019une grande soci\u00e9t\u00e9 industrielle fran\u00e7aise sont : <\/span><br \/><span style=\"font-size: x-large\"> 1) beaucoup plus \u00e9lev\u00e9s que chez les concurrents directs, <\/span><br \/><span style=\"font-size: x-large\"> 2) beaucoup plus \u00e9lev\u00e9s que chez les grands industriels de la place.<\/span><\/p>\n<p style=\"text-align: justify\"><span style=\"font-size: x-large\">Le secteur n\u2019\u00e9tait pas en effet le benchmark le plus r\u00e9aliste, puisque la mesure faite portait sur un aspect des conditions de travail qui n\u2019\u00e9tait pas l\u2019apanage du secteur en question, mais une donn\u00e9e fonctionnelle commune \u00e0 beaucoup de secteurs.<\/span><\/p>\n<p style=\"text-align: justify\"><span style=\"font-size: x-large\">Le constat fait, il convenait de passer \u00e0 la mise en \u0153uvre sur le terrain. Election est faite des pilotes : ce sera l\u2019Italie et la Su\u00e8de.<\/span><\/p>\n<p style=\"text-align: justify\"><span style=\"font-size: x-large\">Pour g\u00e9rer le projet, le choix se porte aussi sur des managers ext\u00e9rieurs n\u2019ayant pas d\u2019historique avec la situation.<\/span><\/p>\n<p style=\"text-align: justify\"><span style=\"font-size: x-large\">Tr\u00e8s rapidement (en 10 jours), 2 Managers de Transition sont s\u00e9lectionn\u00e9s, apr\u00e8s avoir pr\u00e9sent\u00e9 4 personnes ; ils poss\u00e8dent tous deux les caract\u00e9ristiques suivantes : <\/span><br \/><span style=\"font-size: x-large\"> \u2013 Ils ont travaill\u00e9 au sein de grands Groupes, <\/span><br \/><span style=\"font-size: x-large\"> \u2013 Ils ont travaill\u00e9 sur des projets identiques, <\/span><br \/><span style=\"font-size: x-large\"> \u2013 Ils connaissent la fonction sur laquelle doit peser l\u2019effort et assurer l\u2019objectif.<\/span><\/p>\n<p style=\"text-align: justify\"><span style=\"font-size: x-large\">Au bout de quelques mois, les objectifs sont atteints : <\/span><br \/><span style=\"font-size: x-large\"> \u2013 Les int\u00e9rimaires ont \u00e9t\u00e9 remerci\u00e9s ainsi que les soci\u00e9t\u00e9s qui les utilisaient, <\/span><br \/><span style=\"font-size: x-large\"> \u2013 Un nouveau contrat a \u00e9t\u00e9 pass\u00e9 avec de nouveaux prestataires sur des bases plus restrictives en mati\u00e8re de comp\u00e9tences de main d\u2019\u0153uvre, mais proposant la m\u00eame qualit\u00e9 de service, <\/span><br \/><span style=\"font-size: x-large\"> \u2013 Une partie des ressources internes a chang\u00e9 de fonctions, car elles n\u2019\u00e9taient plus \u00e0 niveau dans la fonction. Elles \u00e9taient \u00e9galement un peu \u00e9puis\u00e9es par les challenges impos\u00e9s depuis ces derni\u00e8res ann\u00e9es.<\/span><\/p>\n<p style=\"text-align: justify\"><span style=\"font-size: x-large\">Le client est tr\u00e8s satisfait car ses co\u00fbts ont diminu\u00e9 de 35%, les employ\u00e9s sont satisfaits du service rendu par le nouveau prestataire, et l\u2019un des managers de Transition reste dans la soci\u00e9t\u00e9 pour r\u00e9pliquer le programme de mise \u00e0 niveau dans un autre pays (l\u2019Allemagne).<\/span><\/p>\n<p><span style=\"font-size: x-large\"><!-- Go to www.addthis.com\/dashboard to customize your tools --><\/span><\/p>\n<div class=\"addthis_native_toolbox\"><\/div>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00a0\u00bb1&Prime; _builder_version=\u00a0\u00bb3.27.4&Prime; background_color=\u00a0\u00bb#DB9300&Prime; custom_margin=\u00a0\u00bb0px||||false|false\u00a0\u00bb top_divider_style=\u00a0\u00bbslant\u00a0\u00bb top_divider_color=\u00a0\u00bb#FFFFFF\u00a0\u00bb top_divider_flip=\u00a0\u00bbvertical|horizontal\u00a0\u00bb bottom_divider_color=\u00a0\u00bb#ffffff\u00a0\u00bb bottom_divider_flip=\u00a0\u00bbhorizontal\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_row _builder_version=\u00a0\u00bb3.27.4&Prime; custom_margin=\u00a0\u00bb-46px|auto||auto||\u00a0\u00bb custom_padding=\u00a0\u00bb60px|||||\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4&Prime; _builder_version=\u00a0\u00bb3.27.4&Prime; global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_text admin_label=\u00a0\u00bbTitle\u00a0\u00bb _builder_version=\u00a0\u00bb3.27.4&Prime; text_font=\u00a0\u00bb||||||||\u00a0\u00bb text_text_color=\u00a0\u00bb#ffffff\u00a0\u00bb header_font=\u00a0\u00bbPrata||||||||\u00a0\u00bb header_2_font=\u00a0\u00bbMontserrat|700|||||||\u00a0\u00bb header_2_text_align=\u00a0\u00bbcenter\u00a0\u00bb header_2_font_size=\u00a0\u00bb30px\u00a0\u00bb custom_margin=\u00a0\u00bb5%||5px||false|false\u00a0\u00bb custom_padding=\u00a0\u00bb||0px|||\u00a0\u00bb animation_style=\u00a0\u00bbfade\u00a0\u00bb animation_direction=\u00a0\u00bbtop\u00a0\u00bb animation_duration=\u00a0\u00bb1350ms\u00a0\u00bb animation_starting_opacity=\u00a0\u00bb100%\u00a0\u00bb inline_fonts=\u00a0\u00bbPrata,Montserrat\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<h3 style=\"text-align: center\"><span style=\"font-family: Montserrat;color: #ffffff\">Prenez contact avec nous<\/span><\/h3>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=\u00a0\u00bb1_5,3_5,1_5&Prime; _builder_version=\u00a0\u00bb3.27.4&Prime; custom_padding=\u00a0\u00bb0px|||||\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb1_5&Prime; _builder_version=\u00a0\u00bb3.27.4&Prime; global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][\/et_pb_column][et_pb_column type=\u00a0\u00bb3_5&Prime; _builder_version=\u00a0\u00bb3.27.4&Prime; global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_text _builder_version=\u00a0\u00bb3.27.4&Prime; custom_padding=\u00a0\u00bb||0px|||\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<p style=\"text-align: center\"><span style=\"color: #ffffff\">Vous souhaitez en savoir plus et entrer en relation avec un conseiller EIM<\/span><\/p>[\/et_pb_text][et_pb_button button_url=\u00a0\u00bb\/fr\/nous-contacter\/\u00a0\u00bb button_text=\u00a0\u00bbCONTACTEZ-NOUS\u00a0\u00bb button_alignment=\u00a0\u00bbcenter\u00a0\u00bb _builder_version=\u00a0\u00bb4.7.0&Prime; background_layout=\u00a0\u00bbdark\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][\/et_pb_button][\/et_pb_column][et_pb_column type=\u00a0\u00bb1_5&Prime; _builder_version=\u00a0\u00bb3.27.4&Prime; global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][\/et_pb_column][\/et_pb_row][\/et_pb_section]\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":2,"featured_media":2075,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"Am\u00e9liorer la performance est le souci de bon nombre d\u2019entreprises. EIM en a fait un domaine de sp\u00e9cialit\u00e9 dont les r\u00e9sultats sont tangibles d\u00e8s la fin de la prestation.\n\nAinsi, une importante \u00e9tude r\u00e9alis\u00e9e par un des t\u00e9nors du Conseil International a r\u00e9v\u00e9l\u00e9 que les co\u00fbts des services prodigu\u00e9s aux utilisateurs internes d\u2019une grande soci\u00e9t\u00e9 industrielle fran\u00e7aise sont :\n1) beaucoup plus \u00e9lev\u00e9s que chez les concurrents directs,\n2) beaucoup plus \u00e9lev\u00e9s que chez les grands industriels de la place.\n\nLe secteur n\u2019\u00e9tait pas en effet le benchmark le plus r\u00e9aliste, puisque la mesure faite portait sur un aspect des conditions de travail qui n\u2019\u00e9tait pas l\u2019apanage du secteur en question, mais une donn\u00e9e fonctionnelle commune \u00e0 beaucoup de secteurs.\n\nLe constat fait, il convenait de passer \u00e0 la mise en \u0153uvre sur le terrain. Election est faite des pilotes : ce sera l\u2019Italie et la Su\u00e8de.\n\nPour g\u00e9rer le projet, le choix se porte aussi sur des managers ext\u00e9rieurs n\u2019ayant pas d\u2019historique avec la situation.\n\nTr\u00e8s rapidement (en 10 jours), 2 Managers de Transition sont s\u00e9lectionn\u00e9s, apr\u00e8s avoir pr\u00e9sent\u00e9 4 personnes ; ils poss\u00e8dent tous deux les caract\u00e9ristiques suivantes :\n\u2013 Ils ont travaill\u00e9 au sein de grands Groupes,\n\u2013 Ils ont travaill\u00e9 sur des projets identiques,\n\u2013 Ils connaissent la fonction sur laquelle doit peser l\u2019effort et assurer l\u2019objectif.\n\nAu bout de quelques mois, les objectifs sont atteints :\n\u2013 Les int\u00e9rimaires ont \u00e9t\u00e9 remerci\u00e9s ainsi que les soci\u00e9t\u00e9s qui les utilisaient,\n\u2013 Un nouveau contrat a \u00e9t\u00e9 pass\u00e9 avec de nouveaux prestataires sur des bases plus restrictives en mati\u00e8re de comp\u00e9tences de main d\u2019\u0153uvre, mais proposant la m\u00eame qualit\u00e9 de service,\n\u2013 Une partie des ressources internes a chang\u00e9 de fonctions, car elles n\u2019\u00e9taient plus \u00e0 niveau dans la fonction. Elles \u00e9taient \u00e9galement un peu \u00e9puis\u00e9es par les challenges impos\u00e9s depuis ces derni\u00e8res ann\u00e9es.\n\nLe client est tr\u00e8s satisfait car ses co\u00fbts ont diminu\u00e9 de 35%, les employ\u00e9s sont satisfaits du service rendu par le nouveau prestataire, et l\u2019un des managers de Transition reste dans la soci\u00e9t\u00e9 pour r\u00e9pliquer le programme de mise \u00e0 niveau dans un autre pays (l\u2019Allemagne).\n\n<b>Contact :<\/b>\nDominique Langlois\nd.langlois@eim.com\n+(33) 1 53 57 34 60\n<!-- Go to www.addthis.com\/dashboard to customize your tools -->\n\n<!-- Go to www.addthis.com\/dashboard to customize your tools -->\n<div class=\"addthis_native_toolbox\"><\/div>","_et_gb_content_width":"","footnotes":""},"categories":[2268,1358],"tags":[],"class_list":["post-321","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-business-cases","category-excellence-operationnelle"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.2 (Yoast SEO v28.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Am\u00e9liorer un service interne aux salari\u00e9s | Cas EIM<\/title>\n<meta name=\"description\" content=\"Cas EIM : comment am\u00e9liorer la performance d&#039;un service interne rendu aux salari\u00e9s, avec des r\u00e9sultats tangibles d\u00e8s la fin de la mission de transition.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.eim.com\/fr\/business-cases\/amelioration-de-la-performance-3\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Comment faciliter le quotidien des personnels en am\u00e9liorant un service qui leur est rendu en interne ?\" \/>\n<meta property=\"og:description\" content=\"Cas EIM : comment am\u00e9liorer la performance d&#039;un service interne rendu aux salari\u00e9s, avec des r\u00e9sultats tangibles d\u00e8s la fin de la mission de transition.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.eim.com\/fr\/business-cases\/amelioration-de-la-performance-3\/\" \/>\n<meta property=\"og:site_name\" content=\"EIM France\" \/>\n<meta property=\"article:published_time\" content=\"2015-04-24T09:54:16+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-06-12T08:06:16+00:00\" \/>\n<meta name=\"author\" content=\"eimworld\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"\u00c9crit par\" \/>\n\t<meta name=\"twitter:data1\" content=\"eimworld\" \/>\n\t<meta name=\"twitter:label2\" content=\"Dur\u00e9e de lecture estim\u00e9e\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" 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