{"id":364,"date":"2019-10-18T12:49:50","date_gmt":"2019-10-18T10:49:50","guid":{"rendered":"https:\/\/eimworld.wpengine.com\/de\/?p=364"},"modified":"2025-12-08T13:20:51","modified_gmt":"2025-12-08T12:20:51","slug":"der-einsatz-des-eim-interim-managers-war-ein-klarer-erfolg-und-eine-investition-mit-messbarem-roi","status":"publish","type":"post","link":"https:\/\/www.eim.com\/de\/case-studies\/der-einsatz-des-eim-interim-managers-war-ein-klarer-erfolg-und-eine-investition-mit-messbarem-roi\/","title":{"rendered":"Entwicklung und erfolgreiche Einf\u00fchrung einer Service Business Unit f\u00fcr einen der gr\u00f6\u00dften Hersteller von Schl\u00fcsselkomponenten in der Solarindustrie"},"content":{"rendered":"\n[et_pb_section fb_built=”1″ admin_label=”Hero Section” _builder_version=”4.16″ use_background_color_gradient=”on” background_color_gradient_stops=”rgba(0,0,0,0.4) 0%|rgba(0,0,0,0.4) 100%” background_color_gradient_overlays_image=”on” background_color_gradient_start=”rgba(0,0,0,0.4)” background_color_gradient_end=”rgba(0,0,0,0.4)” background_image=”https:\/\/eimworld.wpengine.com\/de\/wp-content\/uploads\/sites\/4\/2019\/10\/case-study-1.jpeg” background_position=”top_left” height=”520px” custom_padding=”6%||0%|||” bottom_divider_style=”slant” bottom_divider_color=”#ffffff” bottom_divider_height=”150px” bottom_divider_flip=”horizontal” global_colors_info=”{}” background_color_gradient_direction__hover=”180deg” background_color_gradient_direction__hover_enabled=”180deg” background_color_gradient_start_position__hover=”0%” background_color_gradient_start_position__hover_enabled=”0%” background_color_gradient_end_position__hover=”100%” background_color_gradient_end_position__hover_enabled=”100%” background_color_gradient_stops__hover=”rgba(0,0,0,0.4) 0%|rgba(0,0,0,0.4) 100%”][et_pb_row disabled_on=”off|off|off” admin_label=”Page Title Area” _builder_version=”4.16″ width=”100%” max_width=”2560px” module_alignment=”center” custom_margin=”-5%|auto|0px|auto|false|false” custom_padding=”0px|||||” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.16″ text_font=”|600|||||||” text_text_color=”#ffffff” text_font_size=”18px” global_colors_info=”{}”]

CASE STUDIES <\/p>[\/et_pb_text][et_pb_text _builder_version=”4.24.2″ text_font=”|600|||||||” text_text_color=”#ffffff” text_font_size=”33px” background_layout=”dark” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″]

Entwicklung und erfolgreiche Einf\u00fchrung einer Service Business Unit
f\u00fcr einen der gr\u00f6\u00dften Hersteller von Schl\u00fcsselkomponenten
in der Solarindustrie<\/h1>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.16″ custom_margin=”||||false|false” custom_padding=”2px||2px||true|false” global_colors_info=”{}”][et_pb_row admin_label=”Title Area” _builder_version=”4.16″ background_color=”rgba(0,0,0,0)” width=”100%” module_alignment=”center” custom_margin=”||||false|false” custom_padding=”0px|0px|0px|0px|false|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text admin_label=”Title” _builder_version=”4.16″ text_font=”||||||||” header_font=”Prata||||||||” header_2_font=”Montserrat|700|||||||” header_2_text_align=”center” header_2_font_size=”32px” custom_margin=”5%||||false|false” custom_padding=”0%||||false|false” animation_style=”fade” animation_direction=”top” animation_duration=”1350ms” animation_starting_opacity=”100%” inline_fonts=”Prata,Montserrat” global_colors_info=”{}”]

Die Herausforderung<\/span><\/h2>[\/et_pb_text][et_pb_text _builder_version=”4.16″ text_font=”||||||||” text_font_size=”16px” header_font=”||||||||” max_width=”90%” module_alignment=”center” custom_margin=”3%|0px|5%|0px|false|false” custom_padding=”|2%|0px|2%|false|false” animation_style=”flip” animation_direction=”left” animation_intensity_flip=”30%” animation_starting_opacity=”100%” global_colors_info=”{}”]

Das Unternehmen \u2013 weltweit einer der gr\u00f6\u00dften Hersteller von Schl\u00fcsselkomponenten in der Solarindustrie \u2013 hatte keine globale After Sales- und Servicestrategie. Durch das rasante Wachstum in der Vergangenheit war dieser Bereich ineffizient gemanagt, es wurde Service nicht aktiv verkauft und die Kundenbindung gesucht. Durch den Mangel an transparenten Daten litt die Entscheidungsqualit\u00e4t. Die Probleml\u00f6sungen dauerten zu lange und Umsetzungen wurden nicht konsequent durchgef\u00fchrt. Das Serviceteam war weder qualitativ gut aufgestellt noch motiviert, bedingt durch mangelnde F\u00fchrungsqualit\u00e4t und durchg\u00e4ngige Vorgaben und Ziele.<\/span><\/p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.16″ background_color=”#e6e6e6″ custom_margin=”||||false|false” custom_padding=”10px||||false|false” top_divider_style=”slant” top_divider_color=”#ffffff” top_divider_flip=”horizontal|vertical” bottom_divider_style=”slant” bottom_divider_color=”#ffffff” bottom_divider_flip=”horizontal” global_colors_info=”{}”][et_pb_row admin_label=”Title Area” _builder_version=”4.16″ background_color=”rgba(0,0,0,0)” width=”100%” module_alignment=”center” custom_margin=”||||false|false” custom_padding=”3%|0px|5.4%|0px|false|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text admin_label=”Title” _builder_version=”4.16″ text_font=”||||||||” header_font=”Prata||||||||” header_2_font=”Montserrat|700|||||||” header_2_text_align=”center” header_2_font_size=”32px” custom_margin=”5%||||false|false” custom_padding=”0%||||false|false” animation_style=”fade” animation_direction=”top” animation_duration=”1350ms” animation_starting_opacity=”100%” inline_fonts=”Prata,Montserrat” global_colors_info=”{}”]

Die L\u00f6sung<\/span><\/h2>[\/et_pb_text][et_pb_text _builder_version=”4.16″ text_font=”||||||||” text_font_size=”16px” header_font=”||||||||” max_width=”90%” module_alignment=”center” custom_margin=”3%|0px|0%|0px|false|false” custom_padding=”|2%|53px|2%|false|false” animation_style=”flip” animation_direction=”left” animation_intensity_flip=”30%” animation_starting_opacity=”100%” global_colors_info=”{}”]
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Ausgehend von einer desolaten Service- und Kostensituation galt es den Bereich Globaler Service aufzubauen als eigenst\u00e4ndige und profitable Business Einheit mit eigener P&L, die integriert ins Gesamtunternehmen zu mehr Wachstum und stabilen Cash-Flow verhilft, aber auch das Unternehmen im Markt gegen\u00fcber den Wettbewerbern durch Kundenn\u00e4he positioniert und alle Potentiale im Service f\u00fcr Umsatz aussch\u00f6pft. Dazu wurden alle M\u00f6glichkeiten genutzt, die die Digitalisierung der Prozesse bietet, um ein modernes integriertes Service Gesch\u00e4ft aufzubauen.
F\u00fcr Service Helpdesk, Reparaturwerkstatt und Fieldservice wurden klare Verantwortungen und Zust\u00e4ndigkeiten definiert und das Team personell verst\u00e4rkt. Ein externes, technisch kompetentes Service Call Center wurde eingerichtet. Es wurde ein Projektleiter zur Einf\u00fchrung von SAP-Hybris-C4C zur Optimierung und Automatisierung der Serviceabwicklungsprozesse bestimmt und ein vertriebsorientiertes Service Gesch\u00e4ftsmodell aufgebaut und der Service Verkauf aktiviert. Um den Bereich nachhaltig und profitabel zu f\u00fchren, wurde dann als Teil des Projektes ein strategisch denkender und operativ handelnder Service Manager eingestellt und aufgebaut durch das Coaching und Begleitung des im Service Gesch\u00e4ft sehr erfahrenen EIM Interim Managers<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.16″ background_color=”#ffffff” custom_margin=”||||false|false” custom_padding=”10px||||false|false” top_divider_color=”#ffffff” top_divider_flip=”horizontal|vertical” bottom_divider_style=”slant” bottom_divider_color=”#d68804″ bottom_divider_flip=”horizontal” global_colors_info=”{}”][et_pb_row admin_label=”Title Area” _builder_version=”4.16″ background_color=”rgba(0,0,0,0)” width=”100%” module_alignment=”center” custom_margin=”||||false|false” custom_padding=”3%|0px|5.4%|0px|false|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text admin_label=”Title” _builder_version=”4.16″ text_font=”||||||||” header_font=”Prata||||||||” header_2_font=”Montserrat|700|||||||” header_2_text_align=”center” header_2_font_size=”32px” custom_margin=”0.1%||||false|false” custom_padding=”0%||||false|false” animation_style=”fade” animation_direction=”top” animation_duration=”1350ms” animation_starting_opacity=”100%” inline_fonts=”Prata,Montserrat” global_colors_info=”{}”]

Das Ergebnis<\/span><\/h2>[\/et_pb_text][et_pb_text _builder_version=”4.16″ text_font=”||||||||” text_font_size=”16px” header_font=”||||||||” max_width=”90%” module_alignment=”center” custom_margin=”3%|0px|0%|0px|false|false” custom_padding=”|2%|53px|2%|false|false” animation_style=”flip” animation_direction=”left” animation_intensity_flip=”30%” animation_starting_opacity=”100%” global_colors_info=”{}”]
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Durch die vom EIM Interim Manager eingebrachten Ver\u00e4nderungen konnte die Reaktionszeit auf Serviceanfragen von mehreren Wochen auf 48 Stunden reduziert werden, ebenso wurde die Reparaturdurchlaufzeit von 4 Wochen auf 5 Tage reduziert. Die Kosteneinsparungen betrugen 500 K\u20ac und der Serviceumsatz stieg um 30 % und 3.8 Mio. Euro im ersten Jahr. Die Kundenzufriedenheit wurde deutlich verbessert.<\/span>
Trotz schwieriger Ausgangslage wurden die Projektziele im Rahmen der M\u00f6glichkeiten erreicht und die Grundlage f\u00fcr starkes Umsatzwachstum im Servicegesch\u00e4ft und weitere Effizienzoptimierungen schon im zweiten Jahr fest einplanbar. Damit war der Einsatz der EIM Interim Managers ein klarer Erfolg und eine Investition mit messbarem ROI.<\/span><\/div>\n<\/div>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.16″ background_color=”#d68804″ custom_margin=”||||false|false” top_divider_style=”slant” top_divider_color=”rgba(0,0,0,0)” top_divider_flip=”vertical” bottom_divider_color=”#ffffff” bottom_divider_flip=”horizontal” global_colors_info=”{}”][et_pb_row _builder_version=”4.16″ custom_margin=”-46px|auto||auto||” custom_padding=”60px|||||” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_text admin_label=”Title” _builder_version=”4.16″ text_font=”||||||||” text_text_color=”#ffffff” header_font=”Prata||||||||” header_2_font=”Montserrat|700|||||||” header_2_text_align=”center” header_2_font_size=”30px” custom_margin=”5%||5px||false|false” custom_padding=”||0px|||” animation_style=”fade” animation_direction=”top” animation_duration=”1350ms” animation_starting_opacity=”100%” inline_fonts=”Prata,Montserrat” global_colors_info=”{}”]

Kontaktieren Sie uns<\/span><\/h2>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_5,3_5,1_5″ _builder_version=”4.16″ custom_margin=”|auto|5%|auto|false|false” custom_padding=”0px|||||” global_colors_info=”{}”][et_pb_column type=”1_5″ _builder_version=”4.16″ global_colors_info=”{}”][\/et_pb_column][et_pb_column type=”3_5″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_text _builder_version=”4.16″ custom_padding=”||0px|||” global_colors_info=”{}”]

Erfahren Sie mehr und nehmen Sie Kontakt mit Ihrem EIM Berater auf<\/span><\/p>[\/et_pb_text][et_pb_button button_url=”@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wYWdlIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjEwIiwiZW5hYmxlX2h0bWwiOiJvZmYifX0=@” button_text=”KONTAKT” button_alignment=”center” _builder_version=”4.16″ _dynamic_attributes=”button_url” background_layout=”dark” global_colors_info=”{}”][\/et_pb_button][\/et_pb_column][et_pb_column type=”1_5″ _builder_version=”4.16″ global_colors_info=”{}”][\/et_pb_column][\/et_pb_row][\/et_pb_section]\n","protected":false},"excerpt":{"rendered":"

Das Unternehmen \u2013 weltweit einer der gr\u00f6\u00dften Hersteller von Schl\u00fcsselkomponenten in der Solarindustrie \u2013 hatte keine globale After Sales- und Servicestrategie. 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